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**BIRU Logistics Control Tower** is a web-based operational management application built using Google Apps Script, Bootstrap 5, and Chart.js to monitor delivery SLA and vendor performance. **Core Features & Modules** * **Delivery Experience Dashboard (Complaint Management)** * Tracks total complaints, resolved cases, in-progress issues, and average response times. * Interactive data visualization: Bar chart for complaint volume per courier and Donut chart for complaint categories. * Vendor SLA & Delay Analytics: Calculates delay percentages for partner carriers (ADEX, WMS, J&T, CITO). * Filterable & Sortable Data Table: Enables live search, status filtering (All, In Progress, Resolved), and year/month filtering without horizontal scroll issues. * Data Export: Exports filtered operational records to Excel-compatible CSV formats using proper delimiters. * Role-Based Access Control: Distinguishes administrator privileges (full edit/delete/create access) from restricted Read-Only modes. * **Daily Shipment Dashboard (Under Construction)** * Real-time dispatch monitoring, tracking manifest status (In Transit, Delivered, Delay Risk), and On-Time In-Full (OTIF) rate calculation. * **Vendor Performance & SLA Scorecard (Under Construction)** * Monthly scorecard evaluating courier response times, resolution rates, and service reliability for vendor negotiations. **Technical Highlights** * Built as a **Single Page Application (SPA)** with dynamic tab switching to ensure zero page reloads. * Modern responsive layout with dark mode toggle, Inter typography, and touch-optimized mobile viewing. Untuk mengunduh file .aab silahkan klik Unduh
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